
As an IT Infrastructure and Operations Technician, you will provide first and second level technical support, troubleshoot issues, and collaborate with engineers to ensure service level agreements are met. You will also lead, maintain, and partner with teams to enhance client technologies and services. Responsibilities include managing client deployments, Active Directory accounts, endpoint protection, VPN access, collaboration tools, client systems, mobile device management, and ticketing systems. You will document processes, onboard new employees, and procure IT equipment. You will also serve as a regional point of contact for IT equipment, internet service providers, and network infrastructure.